Service & Etiquette

What separates a good trip from one guests talk about forever? Learn Guidara's philosophy of radical generosity — the 95/5 rule, reading the room, the 5 culture pillars — translated directly to world-class guiding on the Pacuare River.

Forging links between honesty, accountability and success — applied to every role at POC. 9 chapters on empowerment, culture, trademark, genuine conversations, and holding your line. Role cards for guides, drivers, cleaning crew, office, and visiting leaders.